Privacy Policy

DRAFT — placeholder text. This has not been reviewed by counsel and should not be relied on until Ainuza fills in the [TBD] fields and has it reviewed.

Last updated: [TBD]

Who we are

Ainuza ("we", "us", "our") operates Ainuza Calls, an AI voice-agent service reachable at calls.ainuza.com. Our registered legal entity name and jurisdiction are [TBD].

Information we collect

• Account information you provide (name, email, phone number, company).
• Call data: audio, transcripts, and metadata (duration, timestamps, caller ID) processed to deliver the service.
• Calendar and CRM data you connect via integrations (Google, Microsoft, or your CRM).
• Usage data (minutes used, features accessed) for billing and product improvement.

How we use it

We use your information to operate the voice-agent service (routing calls, transcribing, booking appointments, syncing with your CRM/calendar), to bill your account, to provide customer support, and to improve the product.

Third parties

We use third-party providers to deliver the service, including telephony (Twilio), AI models (OpenAI, Google Gemini), and email delivery (Brevo). These providers process data on our behalf under their own data-processing terms.

Data retention

[TBD — specify how long call recordings/transcripts are retained.]

Your rights

You may request access to, correction of, or deletion of your account data by contacting us at [email protected].

Contact

Questions about this policy: [email protected]